Terms of Service

1. Using our site

You must be 18 or older to place an order. If you're younger, please use the site with a parent or guardian. When you order or sign up for something, give us accurate information so we can reach you about it.

2. The Hair Analyzer

The Hair Analyzer is a free tool that reads photos of your hair, or your child's with the “My child's hair” option, and gives you a Curl Signature, hair metrics, a routine, and a product suggestion. By continuing past its welcome screen, you agree to these terms.

• Only upload photos you have the right to share. If the photos are of your child, you confirm you are their parent or legal guardian.
• Photos are processed in real time and are not stored. See our Privacy Policy for details.
• The analyzer is free and provided as is. We may change, pause, or stop offering it at any time.

3. Results are guidance, not medical advice

Your Curl Signature and routine are generated by AI and are meant as general hair-care guidance. They are not a medical or dermatological diagnosis, and results vary from person to person. We can't guarantee that a suggested routine or product will produce a specific result for every hair type. If you have a scalp condition, hair loss, or another health concern, please talk to a doctor or dermatologist.

4. Using our products safely

Our products are made for use on hair. Before first use:

• Check the ingredient list if you have allergies or sensitive skin.
• Try a small patch test.
• Avoid contact with eyes.
• Have an adult apply products to children's hair.

If irritation happens, stop using the product and talk to a doctor.

5. Orders, pricing, and payment

• Prices are in U.S. dollars and may change. You pay the price shown at checkout.
• Sales tax is added at checkout where required.
• Payments are processed securely by Stripe. We never see your full card number.
• If a product is priced wrong or out of stock, or an order looks fraudulent, we may cancel it. If we do, we'll refund your payment in full.
• Need to change or cancel an order? Email us as soon as you can. If it hasn't shipped yet, we'll cancel it and refund you in full. Once it ships, our return policy below applies.

6. Shipping

• We ship within the United States only.
• Shipping is free on orders over $50 and $5 on orders of $50 or less.
• Every order is packed by hand and ships with tracking. We'll email you the tracking details when it ships.
• If your package is lost or arrives damaged, email us within 5 days of delivery (or of the expected delivery date) and we'll make it right.

7. Returns and refunds

• How to start a return: email hello@justsocurly.com within 5 days of delivery with your order number. We'll reply with where to send it.
• Opened products: welcome back. You don't need to return them sealed.
• Return shipping: you pay to ship a return back to us. If we sent the wrong item or it arrived damaged or defective, we'll cover it.
• Refunds: once we receive your return, we'll refund the product price to your original payment method. Original shipping charges aren't refunded unless the mistake was ours. Your bank may take a few business days to show the refund.
• Damaged or wrong item? Email us a photo within 5 days of delivery, and we'll send a replacement or give you a full refund, including shipping.

8. Our content and technology

The Just So Curly name and logo, our product names, the content on this site, and the Hair Analyzer (including its curl pattern detection, tangle and friction analysis, Curl Signature format, and recommendation system) belong to Just So Curly LLC and are protected by copyright, trademark, and trade secret law.

You're welcome to use the site and your own results for personal use. Please don't copy, resell, or republish our content without our written permission.

9. Things you agree not to do

• Copy, reverse engineer, or recreate the Hair Analyzer, its AI prompts, its output format, or its branding.
• Use bots, scripts, or other automated tools to run scans or collect content from the site.
• Upload photos you don't have the right to share, or anything unlawful or harmful.
• Try to get around the site's security or disrupt how it works.

We may suspend or block access for anyone who breaks these rules.

10. Disclaimers and limits on liability

We work hard to keep the site accurate and working, but the site and the Hair Analyzer are provided “as is” and “as available,” without warranties of any kind, to the fullest extent the law allows.

To the fullest extent the law allows, Just So Curly LLC isn't responsible for indirect, incidental, or consequential damages from your use of the site, the Hair Analyzer, or our products, and our total responsibility for any claim is limited to what you paid for the product involved. Some states don't allow these limits, so some of them may not apply to you.

11. Governing law and disputes

These terms are governed by the laws of the State of Missouri. If something goes wrong, please email us first. We'd much rather fix it with you directly. Any dispute we can't resolve that way will be handled in the courts located in Kansas City, Missouri.

12. Changes to these terms

We may update these terms from time to time. When we do, we'll change the effective date at the top of this page. Changes don't affect orders placed before the update.

13. Contact us